Return & Exchange Policy
Procedure To Follow
To ensure smooth processing of all claims, customers are strongly advised to record a continuous unboxing video from the moment the parcel is opened. This may be required as proof for verification in cases of wrong, damaged, or defective products.
We aim to provide a transparent and reliable shopping experience. Please read the policy carefully before placing an order.
Wrong Product Received
If you receive an incorrect item:
The product must be in its original packaging with all seals intact
The product must be unused and in resalable condition
Do not apply tape, labels, or stickers on the manufacturer’s packaging
The exchange request must be raised within 48 hours of delivery
Once the incorrect item is received and verified, the correct product will be dispatched within 5–7 working days
Damaged or Defective Product
If the product arrives damaged or has a manufacturing defect:
A continuous unboxing video from the moment of opening the parcel is required as supporting proof for verification
The exchange request must be raised within 48 hours of delivery
The item will be inspected upon return then claim will get entertained
Replacement will be dispatched within 5–7 working days after verification
Important Notes
Customer will bear the cost for sending the parcel back for refund/replacement
To claim warranty, contact our customer care
Products must be returned in original packaging with all accessories included
No claims for accessories for both refund and replacement since all the accessories are without any warranty
Items showing signs of use, physical damage after delivery, or missing parts may not be eligible for exchange
Products are only eligible for exchange if the complete package is unopened in case of incorrect item
Claims without proper proof or verification may be rejected
We reserve the right to inspect and verify all returned items before processing any exchange
Final approval of all return/exchange requests remains at the company’s discretion
