How do I place an order?

Need to visit our website:  Select the product:  fill in your credentials: you will receive a confirmation email.

Can I get a discount?

All discounts and schemes as mentioned on the website will be applicable

What information do I need to provide for an order?
Product selection: Name: Cell Number: Address: Email Address:

How much is the shipping cost?
No Shipping cost

Can I use my own courier account for shipping?
No, we offer our courier services

How can I pay for my order?
Cash on delivery, Bank transfer, Online payment (Credit/Debit card), Easypay

Do you accept pay orders or credit cards?
We accept credit cards, but not pay orders.

How do I know if my order has been received?
Will receive a confirmation email on provided email address and a confirmation call too.

How can I cancel my order?
On helpline before delivery of the product

Is there any cancellation fee?
No fee is applicable on cancellation

How do I contact CC?
Details provided on the website

When will my order be shipped?
Within 48 hours (For KLI we cater same day delivery)

When will my product arrive?
Within 5 days

Is there a refund policy?
We do not offer refunds, but we have a return policy (T&C’s apply)

Can I change my order?

a.   Before delivery

You can cancel your order when you receive a confirmation call for your order from our customer service representative.

b.   At the time of delivery

You can cancel your order and process a new one before delivery

I ordered the wrong product what should I do?
Cancel the product, or don’t collect the shipment on delivery

Can I return the product?
Yes you can, check our return policy -policy

My product was damaged / faulty on arrival what should I do?
If damaged take pictures of the unit and launch your complaint on provided email address.
In case of faulty on arrival report to CS

Is the product authentic?

Yes 100 %.

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